If i have a problem with one of my orders, how can I contact StudioCork?
We want you to be completely happy with your new order. If you have any questions or problems, feel free to email us to [email protected]
Can I return an item purchased on sale?
All sale items are FINAL SALE and cannot be returned unless indicated otherwise.
Are your products durable?
For sure! We have high quality standards and our products have a great control quality but off course as humans we can make erros. If your product fails to hold up for any reason we will replace it or send you a full refund of the purchasing price. We expect they will last for many many years!
How can i clean my cork bag or wallet?
Cork is naturally stain and water resistant. To extend the durability of your cork item and keep it in perfect conditions, you should clean it regularly with water and soap, using gentle circular motions. To perfectly clean your cork wallet or bag, this is best procedure. If you wish you can repeat the process twice.
Can i create an account to place an order?
Cool! Off course, to register at www.studiocork.com, please go to our sign up page. If you prefer not to register you can still checkout as a guest. Although it is not required to register to place an order, doing it will speed up the process for future orders.
How do I modify or cancel an order?
We are focused to ensure that you get your order in a timely manner. Therefore, we often are unable to cancel or modify orders. However; if you wish to cancel or modify within 5 hours of placing your order, please send an email to [email protected] with details of the order. We will let you know if we are able to take on your request. Bear in mind, that we are not sure that we will be able to cancel or modify your order but we will do our best to satisfy your needs.
Isn’t cork in risk?
No. Cork is not in risk and making products out of cork does not kill or remove any trees from the cork oak forests. Removing the bark from the cork oak is a very eco-friendly process. The bark grows again and the trees take between 300-500% more CO2 than without removing the bark. The only risk of using cork is not taking part of it!
How does refund works?
Refunds are made using the original payment method. Once the return is processed, a refund will be issued and the credit will be available on your account as soon as possible.